Ash Cloud Compensation



Ash Cloud Compensation
There are hundreds of British families, which are still waiting to receive compensation from the Dutch airline KLM for delays, which were a result of the volcanic ash cloud earlier this year. EU rules state that the passengers are entitled to reimbursements, which cover the costs of hotels and meals for the whole time they were stranded. Although the airline has stated that they will only pay for 24 hours of the time which people were stranded for. The airline must comply with the legislation or the EU will begin legal proceedings against the airline. Passengers from across the world were affected when the ash cloud from an Icelandic volcano meant that most of Europes airspace was shut for 18 days in April and May. EU regulations state that passengers are entitled to claim back reasonable expenses, which they encountered due to their flight being delayed, this includes accommodation and meals. In some cases individuals and families were delayed for over a week, which meant that the bills exceeded several thousands, which should be reimbursed by the airline. Complaints have been made by passengers against KLM, the complaints have been lodged to the European Commission and Dutch authorities who are now taking action. The European commission has forwarded the airline an ultimatum stating that they must comply with EU laws or legal proceedings will take place. A spokesperson for the airline stated The European Commission is still discussing the issue of compensation so pending this, we decided to give our clients payment for one day and one night. Many individuals and families from Britain have faced problems in claiming compensation from the firm, with many having been attempting to do so since April.